It was supposed to be their dream home where they would live for decades to come and start their own family.
But Doug McCallum and Charlotte Middleton have endured a nightmare start to being homeowners.
The couple moved to their Wallsend three-bedroom terraced house in July 2017 and have since experienced a catalogue of building errors.
Their two years of turmoil began with their Persimmon Home property's upstairs toilet, which did not flush properly when they moved in.
But 18 months later, it was consistently blocking and led to them calling the Persimmon's aftercare team to get a plumber to take a closer look.
Doug said: "We have had an unreal amount of issues with our upstairs bathroom, which involves the toilet, bath and shower.
"The flush was always weak and never took the whole load down the toilet, which prompted us to only urinate in this toilet.
"Both me and my partner work 9-5 jobs, their plumbers also work 9-5, so this obviously caused another problem that they did not offer out of hours care.
"I had to take a day's annual leave from work so they could fix the toilet, that has always been fault.
"All the plumber did was come and plunge the toilet, and said that it was fixed. Lo and behold, another month later, the toilet is broken again."
A plumber came out four times in total before the civil servant claims Persimmon refused to send a plumber out for a fifth time following yet another blockage.
Outraged Doug and 111 operator Charlotte demanded answers and the site's customer care manager attended the house himself before agreeing to book a different plumbing company.
And the couple, both 25, couldn't believe it when he got to the bottom of what was causing their toilet trouble.
Doug said: "The new plumber cut a hole in my ceiling and took out the pipes and found an eight inch metal rod stuck in the bend of the pipe.
"I was shocked and outraged. Safe to say this definitely wasn't our fault."
There was now a hole in the ceiling of their Benton Rise home and two weeks later a plasterer arrived six and a half hours later than scheduled after Doug took another day's holiday from work.
He filled the hole with Polyfilla but due to it still being wet he was unable to paint the ceiling.
After agreeing a date for the plasterer to finish the job, Doug says they cancelled on the day at 4.30pm. The work was eventually completed - five weeks after the hole was originally made.
In December, after forking out £1,050 for a shower and shower screen to be installed in their new build home, Doug noticed there was a leak coming from the bath.
But when he contacted Persimmon they told him they would not fix the problem after their two-year warranty expired.
He said: "I took the side panel off and there was quite a lot of water stains, so this had obviously been happening for a while.
"The leak was persistent. I explained to them about how it was obviously an incompetent plumber who was working on my house that day.
"I said I had purchased the shower for over a grand, and all of the issues we have had with that room but they weren't interested.
"The bathroom is over our living room and we were worried if it went through the ceiling downstairs."
Since contacting ChronicleLive, Charlotte, who is due to give birth on February 22, called up the site manager pleading with him to fix the problem which was causing her unneeded stress.
And Persimmon acted by sending out plumbers and a labourer to reseal the bath and clear the mess before fitting a new shower screen.
Despite work eventually being carried out, the couple have pledged to never use Persimmon Homes again and have urged caution to others buying a property from the firm.
He said: "They have just been unbelievable. This is not what we thought we would be buying.
"The aftercare team are awful. The road took two years to tarmac which caused issues with my car.
"They'd be lucky to get a one out of 10 from me for what they have put us through. You struggle to speak to the right people and when you do they never call you back.
"We will definitely be moving house. We used to Help to Buy to purchase our home so after our first five years of interest free is up we'll be going elsewhere. "
A spokesperson for Persimmon Homes said: “We are sorry the customers are unhappy with the service they have received from Persimmon Homes.
Looking for the latest news in your postcode? We have launched a brand new website InYourArea.co.uk allowing you to stay up to date with what's happening near you. It also has an app.
Search the latest news, property listings, jobs, planning applications, public notices and more. To get breaking news sent to your phone, download the ChronicleLive app here.
"While we understand it is an inconvenience to have works carried out within a home we have acted swiftly to attend their concerns and to make good in a timely fashion.
“We had no reason to believe the customers were unhappy with the resolution of the plumbing issue, which was not caused by poor installation, but discovered to be debris in the soil pipe.
“We continue to deal with the customers directly and have, as a matter of courtesy, installed a new shower screen and offered advice on its effective use.
“Roads are surfaced in accordance with local authority planning agreements and Persimmon Homes is committed to surfacing private areas and roads as soon as it is appropriate to do so.”